---
title: "Cancellation and Refund Policy | GrowEasy CRM"
description: "How to cancel a GrowEasy CRM subscription, and when a refund applies."
canonical: "https://crm.groweasy.ai/cancellation-and-refund-policy"
lastUpdated: "29 July 2026"
---

# Cancellation and Refund Policy

*Last Updated: 29 July 2026*

> How to cancel a GrowEasy CRM subscription, and when a refund applies.

## Cancelling your subscription

You can cancel at any time from your account billing settings, or by writing to support@groweasy.ai. Cancellation takes effect at the end of the current billing period, and your account stays active with full access until then.

## Refunds

Subscription fees are charged in advance. We do not provide pro-rata refunds for the unused part of a billing period once it has started, except in the situations below.

- A duplicate charge, or an amount billed in error.
- A prolonged outage that prevented you from using the service and was not resolved after you reported it.
- A charge taken after you had already cancelled in writing.

## Usage-based charges

Messaging and calling charges that have already been passed through to Meta or to our telephony partners cannot be refunded, since those costs are incurred at the moment a message or call goes out.

## How to request a refund

Write to support@groweasy.ai with your registered email address, the invoice or transaction reference, and a short description of the issue. We will respond within a reasonable period.

Approved refunds are returned to the original payment method. The time taken for the amount to appear depends on your bank or card issuer.

## Free trials and demos

Trials and demos are free and involve no charge, so no refund applies. If you do not upgrade to a paid plan, the account simply reverts to a limited state at the end of the trial.