Cancellation and Refund Policy

Cancelling your subscription

You can cancel at any time from your account billing settings, or by writing to [email protected]. Cancellation takes effect at the end of the current billing period, and your account stays active with full access until then.

Refunds

Subscription fees are charged in advance. We do not provide pro-rata refunds for the unused part of a billing period once it has started, except in the situations below.

• A duplicate charge, or an amount billed in error.
• A prolonged outage that prevented you from using the service and was not resolved after you reported it.
• A charge taken after you had already cancelled in writing.

Usage-based charges

Messaging and calling charges that have already been passed through to Meta or to our telephony partners cannot be refunded, since those costs are incurred at the moment a message or call goes out.

How to request a refund

Write to [email protected] with your registered email address, the invoice or transaction reference, and a short description of the issue. We will respond within a reasonable period.

Approved refunds are returned to the original payment method. The time taken for the amount to appear depends on your bank or card issuer.

Free trials and demos

Trials and demos are free and involve no charge, so no refund applies. If you do not upgrade to a paid plan, the account simply reverts to a limited state at the end of the trial.